Important COVID-19 Information for Blue Medicare Advantage Providers

A state of emergency has been declared related to Novel Coronavirus (COVID-19). If you need assistance in obtaining approvals/referrals or other medical service for the impacted area, please contact Provider Customer Service at 866-508-7140.

Click to view important information and helpful resources from Blue Medicare Advantage

Important Change

Beginning January 1, 2021, you will use the Blue KC Provider Portal for all Medicare Advantage 2021 plan year member information and inquiries.

You will continue to use this site Provider.BlueKCMA.com for member eligibility information, claims information and authorization inquiries for plan year 2020.

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Contact Information

Mailing Address for Provider Correspondence and Claims:
Blue Medicare Advantage
P.O. Box 7065, Troy, MI 48007
Phone: 866-508-7140
Questions relating to Registration, Login, Application Access, General Questions and Technical Support:
866-397-2812 | customersupport@lumeris.com
7am - 6pm CST Monday - Friday

For Blue Medicare Advantage Claims, Eligibility or Patient Referral Inquiries:
Customer Service Phone 866-508-7140 | Fax 877-549-1746 | customerservice@BlueKCMA.com
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